{"id":3906,"date":"2022-07-21T09:12:52","date_gmt":"2022-07-21T07:12:52","guid":{"rendered":"https:\/\/kiddy.com\/?page_id=3906"},"modified":"2023-07-17T16:12:31","modified_gmt":"2023-07-17T14:12:31","slug":"garantie-de-base","status":"publish","type":"page","link":"https:\/\/kiddy.com\/fr\/garantie-de-base\/","title":{"rendered":"Garantie de base"},"content":{"rendered":"<section id=\"\" class=\"txt acf-block acf-block-id-block_2f66a9300525b594c2fe10c07319955d \">\n\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12 col-lg-8 offset-lg-2\">\n\t\t\t\t<h1 class=\"title\">Garantie de base<\/h1>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12 col-lg-8 offset-lg-2\">\n\t\t\t\t<div class=\"txt__txt\"><ul>\n<li>Tous les produits Kiddy b\u00e9n\u00e9ficient d&#8217;une garantie de 2 ans.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/kiddy.com\/fr\/conditions-de-garantie\/\" target=\"_blank\" rel=\"noopener\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Conditions de garantie&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:769,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0}\">Conditions de garantie<\/span><\/a><\/p>\n<p>Prolongez votre garantie jusqu&#8217;\u00e0 10 ans ! Nous vous offrons la possibilit\u00e9 d&#8217;\u00e9tendre gratuitement votre garantie de base \u00e0 10 ans. Il suffit de s&#8217;inscrire sur notre site web.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kiddy.com\/fr\/garantie-de-10-ans\/#kroki\" class=\"button button--bordered button--mt40\">Plus d&#8217;informations<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"\" class=\"steps acf-block acf-block-id-block_1485119aeaf31c03f88fa4fbca400add  acf-block--mb\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"container\">\n\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12 col-lg-12 offset-lg-0\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"steps__title\">Processus de r\u00e9paration sous garantie <\/h2>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"steps__items\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"steps__item steps__item--25\">\n\t\t\t\t\t\t\t<span class=\"steps__item__index\">01<\/span>\n\t\t\t\t\t\t\t<div class=\"steps__item__content\">\n\t\t\t\t\t\t\t\t<h3 class=\"steps__item__title\">Remplissez le formulaire<\/h3>\n\t\t\t\t\t\t\t\t<p class=\"steps__item__description\">Vous aurez besoin des \u00e9l\u00e9ments suivants : preuve d&#8217;achat, informations sur le produit et la panne et coordonn\u00e9es du contact.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"steps__item steps__item--25\">\n\t\t\t\t\t\t\t<span class=\"steps__item__index\">02<\/span>\n\t\t\t\t\t\t\t<div class=\"steps__item__content\">\n\t\t\t\t\t\t\t\t<h3 class=\"steps__item__title\">R\u00e9cup\u00e9ration du produit <\/h3>\n\t\t\t\t\t\t\t\t<p class=\"steps__item__description\">Une fois votre demande accept\u00e9e, nous enverrons un coursier \u00e0 nos frais pour r\u00e9cup\u00e9rer le produit emball\u00e9.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"steps__item steps__item--25\">\n\t\t\t\t\t\t\t<span class=\"steps__item__index\">03<\/span>\n\t\t\t\t\t\t\t<div class=\"steps__item__content\">\n\t\t\t\t\t\t\t\t<h3 class=\"steps__item__title\">R\u00e9paration <\/h3>\n\t\t\t\t\t\t\t\t<p class=\"steps__item__description\">Une fois que nous aurons re\u00e7u le produit, il sera r\u00e9par\u00e9 par un centre de service agr\u00e9\u00e9.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"steps__item steps__item--25\">\n\t\t\t\t\t\t\t<span class=\"steps__item__index\">04<\/span>\n\t\t\t\t\t\t\t<div class=\"steps__item__content\">\n\t\t\t\t\t\t\t\t<h3 class=\"steps__item__title\">Dostarczenie produktu<\/h3>\n\t\t\t\t\t\t\t\t<p class=\"steps__item__description\">Nous livrerons le produit r\u00e9par\u00e9 ou de remplacement \u00e0 l&#8217;adresse que vous avez indiqu\u00e9e.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"steps__buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button button--black button--arrow steps__button button--long\" href=\"https:\/\/rma.kiddy.com\/?lang=fr\" target=\"_blank\">Faire une r\u00e9clamation<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<\/section>\n\n\n\n<section id=\"\" class=\"faq acf-block acf-block-id-block_2c32c64eef2f2d4f96b814dbf888877f  acf-block--mb acf-block--mt\">\n\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12 col-md-10 offset-md-1 col-lg-8 offset-lg-2\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"faq__title\">Questions fr\u00e9quemment pos\u00e9es<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"faq__items\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\" data-accordion-group>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" data-accordion>\n\t\t\t\t\t\t\t<button class=\"faq__item__header\" itemprop=\"name\" data-accordion-header>Comment puis-je proc\u00e9der \u00e0 une r\u00e9clamation? <\/button>\n\t\t\t\t\t\t\t<div class=\"faq__item__body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" data-accordion-body>\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t\t\t\t\t\t\t\tRemplissez le formulaire disponible \u00e0 l&#8217;adresse https:\/\/rma.kiddy.com\/ avec la description d\u00e9taill\u00e9e du d\u00e9faut. Si possible, il est conseill\u00e9 de joindre des photos ou une courte vid\u00e9o. Une fois la demande accept\u00e9e, nous vous contacterons pour vous communiquer votre num\u00e9ro de dossier.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" data-accordion>\n\t\t\t\t\t\t\t<button class=\"faq__item__header\" itemprop=\"name\" data-accordion-header>R\u00e9parez-vous les produits?<\/button>\n\t\t\t\t\t\t\t<div class=\"faq__item__body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" data-accordion-body>\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t\t\t\t\t\t\t\tS&#8217;il est possible de r\u00e9parer le produit, oui, nous le r\u00e9parons. Dans le cas contraire, nous vous enverrons des pi\u00e8ces de rechange ou remplacerons le produit par un nouveau.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" data-accordion>\n\t\t\t\t\t\t\t<button class=\"faq__item__header\" itemprop=\"name\" data-accordion-header>Quelle est la p\u00e9riode de garantie?<\/button>\n\t\t\t\t\t\t\t<div class=\"faq__item__body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" data-accordion-body>\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t\t\t\t\t\t\t\tLa p\u00e9riode de garantie de base pour les produits Kiddy est de 2 ans. Vous pouvez \u00e9tendre cette p\u00e9riode \u00e0 10 ans en remplissant le formulaire sur kiddy.com\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/section>\n\n\n\n<section id=\"\" class=\"contact-info acf-block acf-block-id-block_ee0a6cba2da0016c368008ba5ce9a556  acf-block--mb acf-block--mt\">\n\n\t<div class=\"container\">\n\t\t<div class=\"row contact-info__row\">\n\t\t\t<div class=\"col-12 col-lg-5 order-1 order-lg-0\">\n\t\t\t\t<h4 class=\"contact-info__title\">Vous n&#8217;avez pas trouv\u00e9 de r\u00e9ponse \u00e0 votre question? Contactez-nous<\/h4>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"contact-info__group\">\n\t\t\t\t\t\t\t<a href=\"mailto:soutien@kiddy.com\" class=\"contact-info__group__link\">soutien@kiddy.com<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"contact-info__group__description\">Contact pour les clients individuels<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12 col-lg-6 offset-lg-1 order-0 order-lg-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture class=\"contact-info__picture\">\n\t\t\t\t\t\t<source srcset=\"https:\/\/kiddy.com\/app\/uploads\/2022\/07\/Kobieta-zapinajaca-pasy-dziecku-w-foteliku-Kiddy-CRUISERFIX3.webp\" type=\"image\/webp\">\n\t\t\t\t\t\t<img decoding=\"async\" class=\"contact-info__img\" src=\"https:\/\/kiddy.com\/app\/uploads\/2022\/07\/Kobieta-zapinajaca-pasy-dziecku-w-foteliku-Kiddy-CRUISERFIX3.jpg\" width=\"1632\" height=\"1224\" alt=\"\">\n\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3906","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Garantie de base - Kiddy<\/title>\n<meta name=\"description\" content=\"Garantie gratuite \u2606 Garantie de 2 ans \u2606 Enregistrement gratuit \u2606 Remplacement gratuit des pi\u00e8ces d\u00e9fectueuses \u2606 Remplacement gratuit du si\u00e8ge.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kiddy.com\/fr\/garantie-de-base\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Garantie de base - Kiddy\" \/>\n<meta property=\"og:description\" content=\"Garantie gratuite \u2606 Garantie de 2 ans \u2606 Enregistrement gratuit \u2606 Remplacement gratuit des pi\u00e8ces d\u00e9fectueuses \u2606 Remplacement gratuit du si\u00e8ge.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kiddy.com\/fr\/garantie-de-base\/\" \/>\n<meta property=\"og:site_name\" content=\"Kiddy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/kiddypolska\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-17T14:12:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kiddy.com\/app\/uploads\/2022\/09\/Logo-Kiddy-Engineered-with-love.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"841\" \/>\n\t<meta property=\"og:image:height\" content=\"595\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Garantie de base - 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