{"id":2898,"date":"2022-07-20T11:31:54","date_gmt":"2022-07-20T09:31:54","guid":{"rendered":"https:\/\/kiddy.com\/?page_id=2898"},"modified":"2022-12-13T13:00:50","modified_gmt":"2022-12-13T12:00:50","slug":"warranty-conditions","status":"publish","type":"page","link":"https:\/\/kiddy.com\/en\/warranty-conditions\/","title":{"rendered":"Warranty conditions"},"content":{"rendered":"\n

1. The warrantor is 4kraft sp. z o. o. as a limited liability company under Polish law with its registered office in Pozna\u0144, business address: ul. Tatrza\u0144ska 1\/5, 60-413 Pozna\u0144, Poland, entered into the Polish National Court Register (KRS) kept by the District Court in Pozna\u0144, KRS entry number: 0000378767, NIP (Tax Identification Number): PL 7811861679 (hereinafter: “Warrantor<\/strong>“). Warrantor\u2019s authorised representative seated in the territory of United Kingdom of Great Britain and Northern Ireland is: \u201cUK Authorised Representative: Authorised Representative Service\u201d, The Old Methodist Chapel, Great Hucklow, SK17 8RG, UK.<\/p>\n\n\n\n

2. This warranty (hereinafter: “Warranty<\/strong>“) applies to Kiddy-branded products purchased and used in the territory of\u00a0United Kingdom of Great Britain and Northern Ireland, excluding British overseas territories\u00a0<\/strong>[1]<\/a>, (hereinafter: “Products<\/strong>“). This Warranty is offered to customers who have purchased Kiddy products for private use only (hereinafter: “Consumers<\/strong>“). In addition to this limited Warranty, statutory warranty rights apply.<\/p>\n\n\n\n

3. The Warrantor grants a warranty for non-conformity of the Products with the specifications indicated in the contract or offer. Warranty does not apply if the Products have not been used in accordance with their instruction manuals or intended use.<\/p>\n\n\n\n

4. Notwithstanding this Warranty, the Consumer has statutory warranty rights, which are not restricted in any way by this Warranty.<\/p>\n\n\n\n

5. This Warranty is for 2 years and begins at the time of Product delivery to the Consumer.<\/p>\n\n\n\n

6. This Warranty covers all Kiddy Products.<\/p>\n\n\n\n

7. If a non-conformity of the Products with the specifications indicated in the contract or offer is discovered during the Warranty period, the Product will be repaired free of charge or replaced with a new one, at the sole discretion of the Warrantor.<\/p>\n\n\n\n

8. This Warranty is not transferable, therefore only the original Consumer can assert rights under it.<\/p>\n\n\n\n

9. If a non-conformity of the Products with the specifications indicated in the contract or offer is discovered during the Warranty period, the claim under this Warranty is to be reported by filling in the form accessible at www.kiddy.com\/en\/. Once the form has been submitted, the claim is verified by the Customer Service department. All requests are processed as soon as possible. The Consumer is informed of the number assigned to the request and receives instructions on how to proceed.<\/p>\n\n\n\n

10. The Consumer may report a claim in other way, than indicated in point 9. above (e.g., directly via email or phone). In such cases claims will be redirected to Customer Service department. Due to the non-standard complaint procedure, these types of claims will always take longer to be resolved.<\/p>\n\n\n\n

11. This Warranty covers the free of charge handling of shipment. The Consumer receives a prepaid and filled in return label. The label is sent as an attachment via electronic communication used in a given case (e.g. email, chat, social media platform). The Consumer is advised to print the return label and have it prepared for the shipment. Then the Consumer should deliver the package to a local pick-up point. After that a courier delivers it to the Warrantor\u2019s Service department. Once repaired, the Product is sent back to the Consumer.<\/p>\n\n\n\n

12. If the Consumer sends the defective Product at own expense, the Consumer is not reimbursed for the shipment.<\/p>\n\n\n\n

13. The Consumer is under an obligation to deliver the Product in the original or replacement packaging, with all accessories (where applicable). The Consumer is held responsible for any and all damage resulting from the use of replacement packaging or inadequate Product protection. At the Consumer\u2019s request the Warrantor will provide instructions on the correct way to pack the Products.<\/p>\n\n\n\n

14. On principle, Product defects detected during the Warranty period will be repaired, free of charge, as soon as possible, but no later than within 14 working days after Warrantor\u2019s receipt of the Product for repair.<\/p>\n\n\n\n

15. The deadline for repair according to point 14. may be extended by the time needed to order the required spare parts, but shall in no case be longer than 30 working days. In such cases, the Consumer will be informed of the extension of the time needed for repair and the expected date of resolving Consumer\u2019s claim.<\/p>\n\n\n\n

16. The Warrantor reserves the right to extend the periods referred to in point 14. and 15. if\u00a0force majeure<\/em>\u00a0(also called: \u201cact of God\u201d) occurs.<\/p>\n\n\n\n

17. If the repair requires replacement of parts, the defective parts which were replaced will be disposed of by the Warrantor. The spare parts used in repair may be produced by a different manufacturer as long, as they are at least equivalent in technical terms.<\/p>\n\n\n\n

18. If repair and\/or parts replacement is impossible, then the Warrantor has the right to replace the claimed Product with a new one, free from defects, if it is still in production or in the possession of the Warrantor. In other cases, the replacement will be performed with a similar Product, with at least equal parameters and set at a price not lower than the price of the claimed Product at the time of Consumer\u2019s purchase.<\/p>\n\n\n\n

19. If the defect reported is not covered by the Warranty, the costs of repair shall be borne by the Consumer. Before any action is taken, the Consumer will be informed of the cost of the repair, which will only then be carried out upon Consumer\u2019s expressive consent.<\/p>\n\n\n\n

20. This Warranty does not apply to:<\/p>\n\n\n\n