{"id":2875,"date":"2022-07-21T09:12:52","date_gmt":"2022-07-21T07:12:52","guid":{"rendered":"https:\/\/kiddy.com\/?page_id=2875"},"modified":"2023-01-11T13:42:24","modified_gmt":"2023-01-11T12:42:24","slug":"basic-warranty","status":"publish","type":"page","link":"https:\/\/kiddy.com\/en\/basic-warranty\/","title":{"rendered":"Basic warranty"},"content":{"rendered":"<section id=\"\" class=\"txt acf-block acf-block-id-block_144fd5e0ad943c44a9fde53bba51235b \">\n\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12 col-lg-8 offset-lg-2\">\n\t\t\t\t<h1 class=\"title\">Basic warranty<\/h1>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12 col-lg-8 offset-lg-2\">\n\t\t\t\t<div class=\"txt__txt\"><ul>\n<li>All Kiddy products come with a two-year warranty<\/li>\n<li>We\u2019ll repair damaged parts free of charge<\/li>\n<li>If it\u2019s not possible to repair the damaged parts, we\u2019ll replace them free of charge<\/li>\n<\/ul>\n<p><a href=\"https:\/\/kiddy.com\/en\/warranty-conditions\/\">Warranty terms<\/a><\/p>\n<p>Extend your warranty to 10 years!<br \/>\nWe offer the option of extending your basic warranty to 10 years, free of charge. Simply register on our website.<\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kiddy.com\/en\/10-year-warranty\/#kroki\" class=\"button button--bordered button--mt40\">More information<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"\" class=\"steps acf-block acf-block-id-block_19a6e016ab5050489209028f3ae59cf8  acf-block--mb\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"container\">\n\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12 col-lg-12 offset-lg-0\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"steps__title\">Warranty repair process<\/h2>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"steps__items\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"steps__item steps__item--25\">\n\t\t\t\t\t\t\t<span class=\"steps__item__index\">01<\/span>\n\t\t\t\t\t\t\t<div class=\"steps__item__content\">\n\t\t\t\t\t\t\t\t<h3 class=\"steps__item__title\">Complete form<\/h3>\n\t\t\t\t\t\t\t\t<p class=\"steps__item__description\">You\u2019ll need: proof of purchase, information about the product and damage, as well as contact details<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"steps__item steps__item--25\">\n\t\t\t\t\t\t\t<span class=\"steps__item__index\">02<\/span>\n\t\t\t\t\t\t\t<div class=\"steps__item__content\">\n\t\t\t\t\t\t\t\t<h3 class=\"steps__item__title\">Product pick-up<\/h3>\n\t\t\t\t\t\t\t\t<p class=\"steps__item__description\">Once your application is positively assessed, we\u2019ll send a courier to pick up the packaged product at our cost. <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"steps__item steps__item--25\">\n\t\t\t\t\t\t\t<span class=\"steps__item__index\">03<\/span>\n\t\t\t\t\t\t\t<div class=\"steps__item__content\">\n\t\t\t\t\t\t\t\t<h3 class=\"steps__item__title\">Repair<\/h3>\n\t\t\t\t\t\t\t\t<p class=\"steps__item__description\">After we pick the product up, our authorised service staff will oversee the repair.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"steps__item steps__item--25\">\n\t\t\t\t\t\t\t<span class=\"steps__item__index\">04<\/span>\n\t\t\t\t\t\t\t<div class=\"steps__item__content\">\n\t\t\t\t\t\t\t\t<h3 class=\"steps__item__title\">Product delivery<\/h3>\n\t\t\t\t\t\t\t\t<p class=\"steps__item__description\">We\u2019ll deliver the repaired or replaced product to the designated address.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"steps__buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button button--black button--arrow steps__button button--long\" href=\"https:\/\/rma.kiddy.com\/?lang=en\" target=\"_blank\">Report a complaint<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<\/section>\n\n\n\n<section id=\"\" class=\"faq acf-block acf-block-id-block_6d1119cf14ae4b92a84cd097c16dc21b  acf-block--mb acf-block--mt\">\n\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12 col-md-10 offset-md-1 col-lg-8 offset-lg-2\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"faq__title\">Frequently asked questions<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"faq__items\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\" data-accordion-group>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" data-accordion>\n\t\t\t\t\t\t\t<button class=\"faq__item__header\" itemprop=\"name\" data-accordion-header>How do you file a complaint?<\/button>\n\t\t\t\t\t\t\t<div class=\"faq__item__body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" data-accordion-body>\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t\t\t\t\t\t\t\tComplete the form available at https:\/\/rma.kiddy.com\/, including a detailed description of the damage in your application. If possible, please also attach photos or a short video. Once the application is received, we\u2019ll contact you to give you a case number. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" data-accordion>\n\t\t\t\t\t\t\t<button class=\"faq__item__header\" itemprop=\"name\" data-accordion-header>Do you repair products?<\/button>\n\t\t\t\t\t\t\t<div class=\"faq__item__body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" data-accordion-body>\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t\t\t\t\t\t\t\tIf it&#8217;s possible to repair the product, we do. Otherwise, we\u2019ll send you the spare parts, or we&#8217;ll replace the product with a new one.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" data-accordion>\n\t\t\t\t\t\t\t<button class=\"faq__item__header\" itemprop=\"name\" data-accordion-header>What&#8217;s the warranty period?<\/button>\n\t\t\t\t\t\t\t<div class=\"faq__item__body\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" data-accordion-body>\n\t\t\t\t\t\t\t\t<div itemprop=\"text\">\n\t\t\t\t\t\t\t\t\tThe basic warranty period for Kiddy products is two years. This period can be extended to 10 years by completing a form available at kiddy.com. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/section>\n\n\n\n<section id=\"\" class=\"contact-info acf-block acf-block-id-block_47d7d6d83333744810aeda0a27652a4f  acf-block--mb acf-block--mt\">\n\n\t<div class=\"container\">\n\t\t<div class=\"row contact-info__row\">\n\t\t\t<div class=\"col-12 col-lg-5 order-1 order-lg-0\">\n\t\t\t\t<h4 class=\"contact-info__title\">Can&#8217;t find an answer to your question? Contact us at:<\/h4>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"contact-info__group\">\n\t\t\t\t\t\t\t<a href=\"mailto:support@kiddy.com\" class=\"contact-info__group__link\">support@kiddy.com<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"contact-info__group__description\">Contact for individual customers<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"contact-info__group\">\n\t\t\t\t\t\t\t<a href=\"mailto:+48 616 460 831\" class=\"contact-info__group__link\">+48 616 460 831<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"contact-info__group__description\">Contact number (Mo-Fri 8:00 &#8211; 15:00)<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"col-12 col-lg-6 offset-lg-1 order-0 order-lg-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture class=\"contact-info__picture\">\n\t\t\t\t\t\t<source srcset=\"https:\/\/kiddy.com\/app\/uploads\/2022\/07\/Kobieta-zapinajaca-pasy-dziecku-w-foteliku-Kiddy-CRUISERFIX3.webp\" type=\"image\/webp\">\n\t\t\t\t\t\t<img decoding=\"async\" class=\"contact-info__img\" src=\"https:\/\/kiddy.com\/app\/uploads\/2022\/07\/Kobieta-zapinajaca-pasy-dziecku-w-foteliku-Kiddy-CRUISERFIX3.jpg\" width=\"1632\" height=\"1224\" alt=\"Woman strapping a child in a Kiddy CRUISERFIX 3 car seat\">\n\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2875","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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